Business Process Management
level of course unit
Master
Learning outcomes of course unit
The graduate, the student:
* Understands the benefits of process management.
* Can select processes based on strategy and customer requirements.
* Can visualize the process performance.
* Can perform process audits.
* Knows the roles in process management.
* Can establish governance for a process.
* Is familiar with various process improvement methods.
* Knows how organizational interfaces can be overcome with the help of process management.
* Is familiar with procedures for implementing process management.
prerequisites and co-requisites
not applicable
course contents
* Leveraging Process Management
* Process Management Framework
* Selecting Processes for Strategic Improvement
* Visualizing Process Performance
* Performing Process Audits
* Establishing Process Governance
* Process Interface Management
* Implementing Process Management
recommended or required reading
Hammer M., Champy J.; Reeingineering the Cooperation; New York 1993
Gaitanides M.; Prozessorganisation; München 2012; 3. Auflage
Osterloh M., Frost J.; Prozessmanagement als Kernkompetenz; Wiesbaden 2006; 5. Auflage
Becker J., Kugeler M., Rosemann M; Prozessmanagement. Ein Leitfaden zur prozessorientierten Organisationsgestaltung; Heidelberg 2012; 7. Auflage
Gadatsch A.; Grundkurs Geschäftsprozess-Management; Wiesbaden 2017; 8. Auflage
Schmelzer H., Sesselmann W.; Geschäftsprozessmanagement in der Praxis; München 2013; 8. Auflage
Allweyer Th.; Geschäftsprozessmanagement; Herdecke-Bochum 2005
assessment methods and criteria
Examination & Presentation
language of instruction
German
number of ECTS credits allocated
4
eLearning quota in percent
30
course-hours-per-week (chw)
2
planned learning activities and teaching methods
Lecture, individual work on own processes, presentation and discussion of tasks
semester/trimester when the course unit is delivered
2
name of lecturer(s)
Prof. (FH) DI Dr. Martin Adam
year of study
1.
recommended optional program components
not applicable
course unit code
PQM.1
type of course unit
integrated lecture
mode of delivery
Compulsory
work placement(s)
none