Change Management
level of course unit
Master
Learning outcomes of course unit
The graduate, the student:
* Knows the importance of change management for improving processes and for the introduction of ERP systems
* Knows the most important approaches, models and terms
* Understands the individual and social aspects of change and knows the main causes of resistance and conflicts
* Knows process models or methods, techniques and tools for change management
* Can integrate the topic of change management in change projects and can apply process models or methods, techniques and tools to specific practical cases
prerequisites and co-requisites
not applicable
course contents
* Importance of change management
* Individual and social aspects of change
* Resistance, conflict and crisis
* Basic approaches to change management
* Types of change
* Models of change (e.g. Lewin, GE-CAP, etc.)
* (Project) management of change: Generic phase model and integration in projects
* Techniques and tools of change (e.g. target circle, change stretch, WIIFM, Empathy Map, etc.)
recommended or required reading
Doppler K., Lauterburg Ch.; Change Management: Den Unternehmenswandel gestalten; Campus, 13. Auflage, 2014
Berner W.; Change!: 15 Fallstudien zu Sanierung, Turnaround, Prozessoptimierung, Reorganisation und Kulturveränderung, Schäfer Poschl, 2. Auflage, 2015
Kotter J:P:; Leading Change; Harvard; 2012
assessment methods and criteria
Examination and presentation
language of instruction
German
number of ECTS credits allocated
2
eLearning quota in percent
15
course-hours-per-week (chw)
1
planned learning activities and teaching methods
Lecture, individual work, group work, presentation and discussion of tasks
semester/trimester when the course unit is delivered
2
name of lecturer(s)
Dipl.-Ing. Kurt Esterhammer
year of study
1.year of studies
recommended optional program components
not applicable
course unit code
SSK.5
type of course unit
integrated lecture
mode of delivery
Compulsory
work placement(s)
not applicable