Web Communication & Information Systems PT
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Operational Management of Web-based Systems

level of course unit

second cycle, Master

Learning outcomes of course unit

The students will acquire in-depth knowledge of the operational design and control possibilities of an IT organization and in designing web-based systems. In this context the students will become conversant with the details of IT management areas such as personnel deployment planning, quality management, portfolio management, IT strategy management, IT governance and compliance concepts, etc.

prerequisites and co-requisites

not applicable

course contents

In this integrated course, instruction will be given in basic aspects of the operational management of IT systems.
Emphasis is placed on the following:
- personnel deployment planning and resource management
- contract management and finance management (cost and activity accounting)
- quality management and quality assurance (reviews, audits, etc.)
- staff information and communication; IT strategy and IT portfolio management;
- risk management; IT governance and compliance
- ITIL, CoBIT
- service level agreements and outsourcing
- balanced score card methodology
- IT management tools (ADOit, etc.)

recommended or required reading

- Thomas Söbbing, Axel Funk, Wolfgang Fritzemeyer, Holger Heinbuch, Sandra Neuhaus, Robert Niedermeier, Joachim Schrey: Handbuch IT-Outsourcing: Recht, Strategie, Prozesse, IT, Steuern samt Business Process Outsourcing (Recht in der Praxis), C.F. Müller, 3.Auflage, 2006.
- Ernst Tiemeyer: Handbuch IT-Management. Konzepte, Methoden, Lösungen und Arbeitshilfen für die Praxis. Hanser Fachbuch; 2009.
- Wolfgang Johannsen, Matthias Goeken: Referenzmodelle für IT-Governance. Strategische Effektivität und Effizienz mit COBIT, ITIL & Co, Dpunkt Verlag, 2007.
- Olaf Resch: Einführung in das IT-Management: Grundlagen, Umsetzung, Best Practice, Erich Schmidt Verlag, 2009.

assessment methods and criteria

final examination

language of instruction

German

number of ECTS credits allocated

2

course-hours-per-week (chw)

1

planned learning activities and teaching methods

Lecture, group work, presentation and task discussion

semester/trimester when the course unit is delivered

4

name of lecturer(s)

Rudi Dieringer

year of study

2

recommended optional program components

not applicable

course unit code

ENG.2

type of course unit

compulsory (integrated lecture)

mode of delivery

in-class course

work placement(s)

not applicable